Shipping policy


 

 

Effective Date: May 19, 2025

Thank you for shopping with focsprod.com. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand our shipping practices and procedures.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Order Cut-off Time: Orders placed after 2:00 PM PST will be processed on the next business day.

Shipping Methods & Delivery Times

  • Standard Shipping: We offer free standard shipping on all orders.

  • Delivery Time: Estimated delivery is within 5–7 business days after the order has been processed.

  • Shipping Carriers: We utilize reputable carriers such as USPS, UPS, and FedEx to ensure timely delivery.

Shipping Destinations

Currently, we ship to addresses within the United States, including:

  • All 50 states

  • Washington, D.C.

  • U.S. territories (e.g., Puerto Rico, Guam)

  • Military APO/FPO addresses

Please note: We do not ship to P.O. Boxes at this time.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your order status through our website or the carrier's tracking portal.

Shipping Delays

While we strive to deliver your orders within the estimated timeframe, unforeseen circumstances may cause delays, such as:

  • Severe weather conditions

  • Carrier delays

  • High order volumes during holidays

We appreciate your patience and understanding in such situations.

Order Issues

If you encounter any issues with your order, such as:

  • Non-delivery

  • Damaged items

  • Incorrect items received

Please contact our customer support team within 7 days of receiving your order at:

We will work diligently to resolve the issue promptly.

Contact Us

For any questions or concerns regarding our shipping policy, feel free to reach out: